Refund policy
At Pavel's Jigs, we take pride in providing quality fishing jigs and tackle to help you make the most of your time on the water. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, items must be unused, in their original condition, and in their original packaging. Products that have been tied onto fishing lines, used in the water, modified, or damaged after delivery are not eligible for returns due to a change of mind.
To request a return, email us at Pavel.Naples@gmail.com with your order number and the reason for the return. Please wait for return instructions before shipping any items back.
2. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable for change-of-mind returns, unless otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Orders
We want you to receive your fishing tackle in the condition you expect.
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at Pavel.Naples@gmail.com.
Please include your order number, a description of the issue, and clear photos of the product and packaging when possible.
We will review the issue and arrange an appropriate replacement, refund, or other resolution. You will not be charged return shipping for confirmed product or fulfillment errors.
4. Non-Returnable Items
For hygiene, safety, and product-condition reasons, the following items are generally not eligible for return due to a change of mind:
- Used fishing jigs or tackle.
- Jigs with damaged hooks, skirts, paint, or components resulting from use.
- Products that have been modified, customized, or damaged after delivery.
- Items marked as final sale
This policy does not limit any rights you may have under applicable consumer protection laws.
5. Exchanges
If you receive the wrong item or a product has a confirmed defect, please contact us for assistance with a replacement.
Exchanges for different colors, sizes, weights, or styles are subject to availability and may require the original item to meet our return conditions.
6. Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns.
If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, we will work with you to arrange an appropriate return shipping solution.
We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.
7. Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at Pavel.Naples@gmail.com with your order number and tracking information, if available.
We will investigate the shipment and work with the shipping carrier to determine the next steps. Any applicable refund or replacement will be handled in accordance with our shipping policy and applicable law.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. If your order has already shipped, our standard return policy will apply, subject to applicable law.
Thank you for supporting our business. We appreciate your trust in our fishing tackle and look forward to helping you get ready for your next trip on the water!